Hi, this is Nicholas Webb and welcome to another episode of the Healthcare Cure podcast. Today I have the great honor of being able to share this podcast with not just Dr. Power, but also my entire team for the center from innovation from WesternU, you know, they’ve been instrumental in supporting this incredible mission and helping us move all of this forward all the way from finding cast members to managing the logistics, to locations. You know, it’s hard to believe just how much is involved when you make a commitment to doing something like this and without their contributions, certainly this couldn’t have happened. I also love the fact that my CFI team is really committed to this mission, the mission of improving the quality and safety of patient care. The mission of really providing excellence in higher education in the area of Health Sciences, where we’re providing opportunities to share the latest and greatest technologies with students and to really learn and collaborate from our students. So it’s been an incredible journey. And this couldn’t have happened without the contribution of this incredible team. So today, I’d like to start off by having everyone introduce themselves and their role specifically on the Fixing Healthcare team. Although this is not their full time job, they actually have a job at the center. But they’ve all taken on a unique and special role in supporting this film. So I think I’d like to start with Miary, Miary is the director for the Center for Innovation. And has done an incredible job of bringing amazing people to this story and bringing his ownmessage to the story as well. So Miary.

Yes. Good morning, everyone. It is my pleasure to be on this podcast this morning. And it has been a really interesting journey as we embarked on creating this documentary and working with Ray and Nick. And given the fact that I’ve been in healthcare education for decades, this has been, I think instrumental in sending the message because the the humanist message, and the preventive care message, I believe, has not been is a story that has not been told enough. So it has been my greatest privilege to participate in this endeavor that is I think is meaningful and will be impactful.

Thank you so much, Miary. Jesse, would you like to introduce yourself?

Yes, thank you, Nick. I’m Jesse. I oversee legal compliance and budget management for the film. I also assist a little bit with distribution whether it be video on demand platforms, film festivals, theatrical releases, or any other types of promotion. So it’s definitely been a for me, I’ve learned a lot about the film industry as a whole, and also how much it takes to make a film. So that kind of surprised me. It’s not just a camera and a microphone and a couple of cast members, there’s a lot more logistics that go into the back end. So it’s definitely been a journey and an exciting one for me.

Thanks, Jesse. And, Chris, you’ve had an incredible role. We’ve been driving you crazy chasing down cast members, you know, the problem is, is that when you want the voice of really, really cool people, where do you start, you know that there’s so many amazing people that believe in the mission of re establishing the relationship with the caregiver and the and the patient. There are people that know that healthcare is broken, they want a voice. And I think that the thing that Ray and I are most proud of is the fact that we’re giving really, really smart people a voice to talk about how we might be able to actually do this to actually fix healthcare. So Chris, share with us your journey and in chasing down cast members.

Nick, a pleasure to be here. Yeah, it’s really been an amazing experience to get to meet with some of these incredible leaders and physicians around the world. And just to hear their stories about what they’re doing to help fix healthcare. So it’s been a real pleasure being a part of this and doing the casting outreach. I’m really excited to see how the finished project turns out.

Thanks, Chris. You know, it was interesting for me to have the opportunity just last night to talk with Dr. Day Redding and you know, you after being in healthcare for 40 years, I thought I knew it all. And what I realized about this film is that there is an awakening for people like myself that have been in healthcare for a long time to realize that there are new innovations and new ideas that will apply. And when they do, they’re going to transform healthcare in such an incredibly positive way. Shawna, you’ve had an amazing role in this film, as with most of your work at the Center for Innovation, you get dragged from one corner of the court to the other. So share with us your journey and what this film means to you.

Yeah, it’s been it’s pretty incredible. You know, learning about documentary, The format and the difference between, you know, something that would traditionally be a written script and the documentary is very different. So just learning about formatting, storyline, and then the extension of what a documentary can become in the world. So you know, everything from going on a tour, sending the message to, you know, different audiences, hospitals, associations, and of course, because this is really appealing to a general audience, thinking about how this can change the personal perspective of a person and their own healthcare journey.

Thank you, Shawna. Well, your contribution has been amazing and I think we’ve all learned so much. All of this is made up of so many disparate parts, there’s so many moving parts to a film. And that’s where you need a certified project manager to come in and make some sort of heads or tails of it. So with that, I’m so proud to introduce one of our stars of the Center for Innovation. Stacy, tell us about your journey and the work that you do for the film.

Thank you for having me. So this film has been a really exciting project for me to manage. I’m trying to work really hard with the producer Carl to manage the film, manage all of the cast members and managing the schedule and ensuring everything stays on track so that we’re on target to launch in fall.

Terrific. Well, thanks again for your great contribution to film. We couldn’t do it without you. Well, Ray, I know that you have a lot of questions and comments that you’d like to make right now. So let me turn it over to my esteemed project partner, Ray Power.

Thank you very much, Nick. It’s a pleasure also to have a chance to see all of our team and I want to talk about team because each of our colleagues in the CFI has given their own personal introduction. And I’m here, as some of our listeners know, in Ireland, and what I have witnessed after having visited the center, also in spring of last year, is the amazing teamwork that there is within the Center for Innovation. And that is because of the culture that’s been established under the leadership that Nick and Miary have created within a very dynamic environment and as well as the participation in our unique project which has been all consuming. I was so impressed with the other aspects of work within the Innovation Center, particularly, what I have witnessed and understand now is that there is an emphasis on using technology, for the purpose of support and for enabling a learning environment for all of the students within the 11 health faculties within the university within WesternU, and I have really understood now that the center and all of the team members within the center, very much embrace the humaneness spirit and culture of WesternU. And we’re going to bring that to the documentary. And we will be describing how technology is indeed a wonderful enabler for us to shine a light on the relationship between patients and their GPs. What I might ask, and Miary, if I could point this question to you and your leadership role is how you feel as part of the team that there is an opportunity in the medical curriculum for us to learn about technology and for us to then be able to bring those skills to bear I was particularly taken by my signals that you demonstrated to me, and that is a particular technology that has 16 reference points for measuring vital signs for patients. And I think as an undergrad, whatever discipline you’re in, whether it’s nursing, med school, pharmacy, whichever, this is amazing to be able to bring that technology focus within your curriculum, and I think WesternU exemplifies that very well.

Absolutely Ray, the fact is that technology has greatly greatly transformed and not even an understatement to say that technology has revolutionized healthcare, and like you mentioned earlier, as we progress into getting more and more sophisticated technology, and that includes sensor medical sensors, remote monitoring sensors, as well as AI, I think those have really contributed to a healthcare system that can be now turned into a patient centered system health care system. So I’d like you mentioned earlier, at WesternU, we strive to send the message that the doctor of the future is one that is going to be very different from the existing practice that we have today. And introducing those new technologies and introducing a new way of thinking a new way of educating the doctor of the future has been a key factor and as well as an emphasis at WesternU and the center at the center we are very privileged to be part of that movement and to be part of, of the change that is occurring. So it’s been a extremely exciting journey to be embarking on this new era of medicine. Powered by technology.

Yeah, you know what I found one thing too. I agree. I’m sorry. Go ahead Ray.

What I appreciate what you’re saying Miary is that one of our target audiences, is the group of students across all of the disciplines, and showing up what I was really taken with your introduction is that you also focusing on our patient population because our vocation as health professionals is to serve our patients. And what we’re looking to do through this documentary is to put ourselves in our patients shoes. So everything that we’re doing is to determine how can we create an environment using technology using the power of the relationship between the patient and their GP using a switch and focus from a reactive to a proactive approach an anticipatory approach with perpetual touch with our patients. I can tell Shawna from knowing, you know, over the last 14 months, that you really are in that mindset about making sure that we have a true focus on our patients, both as customers, consumers, and also the recipients of our care.

Absolutely. And you know, what’s really fascinating about this journey is that midway through COVID-19 hit, and so a lot of us we were talking about this relationship with the patient, between the doctor and suddenly and we were talking a lot about telemedicine and the ability for technology to bridge this gap. And suddenly, each and every one of us had first hand experience in using telehealth and now we really understand personally the importance of the doctor being trained in telehealth and how to really overcome the technology use the technology for benefit, but then also overcome some possible barriers in not having, you know, the same face to face experience. So, it’s it’s just been very eye opening for us, you know, personally to experience what we were, you know, learning and building for the documentary.

Good stuff I, you know, I think that that’s a good point. And it’s interesting how people all of a sudden got thrown into telemedicine and I think the great thing is, from our perspective as a Center for Innovation, what we’re trying to do is to be able to put other ideas out in front of people. And I think also importantly, and it’s interesting to me, and I just realized this sort of reflecting in my with my discussion with one of our cast members last night, I thought that the role of this film was for us to tell this story about how we need to reimagine the and rediscover the patient doctor relationship and how we could leverage technology, and how we could change economic models and how we could educate the physician in the future. What I’ve come to realize is that, really our job here is to curate really smart people that have really great ideas. Because we have found some people that within those categories have such advanced thinking. And if we can share this advanced thinking, then we get to embark on something that’s amazing. And that’s re-innovating healthcare, not from the next bright, shiny object, but re-innovating on how we avoid the next bright shiny object. If we can avoid the assembly line of continual interventions through proactive and thoughtful, anticipatory technologies. That’s really the ultimate goal here. So I know it was interesting for me to just to realize that this is really about curation. You know, Shawna?

Yeah. And like you said, we’re re-innovating experience, aren’t we? That we’re not just re-innovating technology, we’re at re-innovating an experience a journey for a patient. And and, you know, what I was just talking about really swung open the need for that.

Yeah, it’s interesting.

What amazes me, as well as the fact that the experiences Shawna and Nick are international, as it being an international documentary. We’re reaching out to colleagues in Israel and in Ireland, and we’re halfway through our shoot already in Ireland and the experiences that are being described are absolutely consistent with each other across our territories across the world and 2020 mark it down. 2020 is the year when the big shift happened it is. Wow, serendipity that we’re doing the documentary this year. It was meant to be who we are, when medicine and patient care and how we communicate and how we interact with our patients will never be the same again. We are real. This is real time. We’re at the cutting edge, the coalface. We’re bringing the best international experts round these teams round the patient, doctor relationship, round the approach, round the anticipatory care around technology, and indeed within WesternU University College, Dublin, the Royal College of Surgeons and are talking about how can we embrace this new world to shape the curriculum for health professional colleagues in the future. So I I just amaze and how how lucky we are here just on the 15th of July given that there there are challenges around social distancing, that we are able to proceed with our filming and on the West Coast because there was a risk that we would have another delay. But this is such important business. And it is so important that we get this message out there. We create the movement, the groundswell of shared like minded does that we can really press on with in 2021. And I was so relieved when I was talking to Nick last evening, that we’re able to press on without further delay in our in our shoot days, because we’re good to go. And we need to have this movie ready to go in the fall. And we will and we’re really looking forward to having an exciting launch to what will be an incredible documentary Fixing Healthcare.

Yeah, you know what I also realized this morning, as I’m looking at these lists, you know, we’re going to Denver, Colorado, we’re going to New Orleans, we’re going to New York City. We’re going to Israel. We’re going to Carlsbad, we’re going to La Jolla, we’re going to LA, I mean, we’re, in the next two weeks, we are going to be everywhere in addition to what’s going on in Ireland. And what it sort of looks like to me is an innovation safari where we’re out finding the great minds and talking about the incredible solutions that they’re pushing forward to really facilitate and allow the big shift to happen. So that’s what’s really I mean, it’s all happening all of a sudden, we’ve been preparing this for four or five months, and now it’s showtime and it is exciting.

So Ray your comment triggered a thought in me, and due to the fact that you mentioned that this is an international endeavor. But if if we look at the preoccupations of, you know, across these different countries, whether it’s Israel, the United States or we see that the same need is everywhere in these different countries. It’s interesting to know that this phenomenon is not just like an American phenomenon. It’s an isolated phenomenon. It’s an international phenomenon. They need to be patient centered is not a an American need. It’s an international need. And I just thought that came to me and thinking that we when we spoke to the folks in Israel, they are all into that way of thinking they are all into that same, wanting to build a new system, a new healthcare that is focused on the patient. And that I think is really critical to understand that this is not an American problem. This is a global problem.

That’s right. Well, we will be also reaching out to all of the universities of Health Sciences right around the world. And it’s not just about doctors, it’s about all of the other health professionals, nurses, physician assistants, paramedics, dentists, physiotherapists, it’s all across the world, right? So I am very much of the view that 2020 will be the year where medicine achieved the big shifts. Nick where we’ve been talking every day now for the last six months about the inevitability of this and it certainly has dawned on me in the last few weeks that it will now be a new world in 2021. And our documentary will be right there with that kind of call to action. So what we want to do with this podcast is to invite everyone to go on to thehealthcarecure.com website, and just to express your registration, your interest and movements and we will be delighted to engage with every one of you around how as a collaboration, we can help to nurture this type of mindset, which is this humanist approach. Going back to that really deep relation between the healthcare professional and their patients, that is the be all and end all for us through this journey.

Absolutely Ray. In fact you know, that’s what we need is we need people we have right now, as you may know, on thehealthcarecure.com a join the movement button, we are not going to spam anybody. The purpose of that is just to pledge your commitment to to the idea of changing the conversation and those who pledge will get an opportunity to watch the film before anybody else, they’ll have the opportunity to attend a cast after party. And there’ll be a wide range of other resources that we’re providing for our supporters. Again, no credit card or nothing like that required. This is a movement that we’re trying to create. And it’s a very authentic movement. You know, part of the problem that we’re going to have is some headwinds. I’ve been in the industrial side of healthcare my entire career. And there, this is contrary to what the healthcare ecosystem wants, they want more interventions, they want more treatments. And some of those are legitimate and beneficial. And and this is not to suggest that drug companies and device companies aren’t important. Of course they are. But I think that we need to, we need to change our direction to where we really do make this big shift to where we can not just you know, we talk a lot about providing access to healthcare treatment, especially in underserved communities. If we really want to avoid cruelty, let’s provide health to underserved communities and to everybody. Because the truth of the matter is, if you’re wealthy, you have concierge health care, and you’ll spend an hour with a doctor and they will spend time not talking about your disease management. They’re going to talk about how to keep you healthy. A big part of our movement is making this discussion, stick and to propagate so that we can change the conversation to accelerate the big shift. So I appreciate everybody’s time today. Ray, I know that you’re going to have like everybody have a final thought about what the the movement has meant for them and, and I and then we’ll wrap up the podcast.

Well, I can say very clearly we halfway through our shoot here, we’ve already had discussion with at least five patients who are participating in the documentary, and the wish and the environment for us to harness that energy from our patients, round their willingness to take responsibility for their health as you described Nick. All we need to do is to provide the tools and the environment and the facilities for that to happen. So we really are making the shift from the sickness to the wellness model. And what we’re going to be looking at is how this incredible technology can be such a valuable enabler along that journey. So it will be fascinating to keep in touch with all the listeners over the next six months, as the dream becomes a reality.

Terrific. Well, listen, I’d like for everybody Jesse, tell us what what is this? I mean, you’ve been thrown at this against your own will and held captive by the Healthcare Cure project. And so tell me what it what does this mean to you? What is the experience what have you learned and what does it mean to you?

Definitely. Thanks, Nick. I think first kind of touching back on the student on the experience portion for the patients. That’s the biggest thing I’ve learned is I think that everyone on the patient side has gotten accustomed to, you know, waiting 30 to 45 minutes to see their healthcare provider. Once they get in the in the room, you know, with their doctor, they’re rushed out and under probably under five minutes from some of the experiences I’ve had personally, then they have to wait for their prescription to be filled. They have to take off work, get a babysitter, there’s so many factors that go into just going to one visit for your healthcare provider. That I think the fact that we come in and take a practical approach. We’re not talking about futuristic, you know, devices that are, you know, 20 – 30 years down the road we’re talking about right now. So that’s one of the biggest impacts has had on my life is kind of realizing these things that are currently happening, and different ways that we can change that system as a whole. So it’s definitely been a learning experience again, on my part, and I’m really excited to be a part of it.

Thanks, Jesse. We’re glad to have you. Chris, you know, you’ve had a chance to pre interview a lot of our incredible cast members. My sense is you’ve learned a lot and have been inspired. What’s your biggest takeaway so far in this journey?

Yeah, I would definitely say I’ve seen sort of both sides of the doctor patient relationship. I’ve been in that experience where much like Jesse said, I feel like I’ve been rushed. And my concerns haven’t truly been met after the visit. And I don’t blame the doctor in that situation. I believe they’re under incredible pressure to see a bunch of different patients. But what was encouraging for me during my casting outreach was to just see how many healthcare professionals really believe in the mission that we’re doing. And so it’s very encouraging to see that there is excitement about this and that there is this sort of groundswell support for changing the way that the doctor patient relationship exists.

Yeah, I you know, again, I, the more they’re they are fuel, right, this is a lot of work. It’s hard. Sometimes it’s way too hard. But when you when you talk to these amazing cast members that it sort of re ignites your locomotion, and that’s certainly been the case for me. Stacy, you’ve had a chance to work with all of these various moving parts you came came from to us. We’re so thankful we have you you came to us from a completely different background in your prior to this, what’s this, what’s this crazy journey been like for you, especially as it relates to this film.

Um, so this film really has had a personal touch for me because I’ve grown up around like the medical field, most of my relatives are all doctors and all of my friends are doctors. And I’ve had to, I do have a thyroid issue. So I’ve, I’m constantly always in the doctor’s office. And, this film has really created like a eye opening experience for me because I didn’t realize that a lot of the doctors focused on trying to practice like, lean operations to try to get the patient in and out as quickly as possible. And this really does affect, like how I see and perceive medicine now because now I’ve realized that I’m not giving a chance to explain my background and my medical history. They just want to know what the problem is. And they’ll just prescribe something to put a bandaid over it. And then it doesn’t really solve the problem. So the theme of the film is the big shift. So shifting from just rewarding, you know, putting a bandaid over treating the sickness versus prevention of the sickness. So that really touches the point of, you know, it might be more important to focus on the patient’s background, and then try to prevent and finding the finding the culprit kind of thing and then trying to prevent it for the future. So, that really has created like, a really rewarding experience for me to manage this project.

Well, thank you, you know, that’s interesting, and hopefully that’s part of the impact we’ll start having patients look at this and go, Wait a minute. That’s not a good way to manage me. As a patient. I want it With my caregiver to be able to get them to understand my uniqueness and to be able to first start on how to deal with prevention and wellness rather than just, you know, instantaneous trigger mechanism of prescriptions. Shawna, you’ve had, you’ve been involved in the project in a very holistic way. And you’re a thinker. So what is your, what is your take on on this journey? You’ve seen this thing from the crazy idea that that Ray and I had to where we are today, what’s what’s your, what’s your take on where we are with this film.

My biggest excitement about this is the fact that it’s a beginning. And so I can really, more and more as we go along can see where this can go. We’re a fairly new center, and I can see the future of the center because of this film. I mean, this is really pivotal for the center to be involved in this and and I’m just kind of using this as a stepping off point for conversations for building more partnerships for the center of relationships, projects, technology projects. I am very engaged in student experience, the user experience framework. And so looking at patient experience, and so really as a beginning into a very exciting future is what I’m seeing this film as.

Yeah, I agree. I mean, I think that’s a great point. Ray?

Yeah, I also want to put an invitation out to our audience, and we’ll do this through these podcasts, but through other media channels as well. We want to connect with all of the Center for Innovation across all of the universities in the US, in Ireland, Australia, Israel, etc. Because it’s a universal message. We’re not trying to own the message. And we’re trying to be as we’re a catalyst. So we will be using LinkedIn and other channels to try to invite this connectivity because we don’t have all the answers. We have some site suggests and some ideas. But I will be hoping that through the inspiration of the center and the leadership and the teamwork that the center at WesternU is showing that we can do something to change the thinking and other Center for Innovation and, and other universities across the US. And I, I really hope that we will achieve that. And I think we will.

All right. That’s a great point. I you know, and this is, you know, our beginning. I mean, we’re probably one of the youngest centers for innovation at a Health Science University in the country, if not the world. And, you know, we were already starting to see these incredible fibers of connection with industry and associations and, and not for profits and all of which believe in this important message. Miary, you’ve had the chance, of course, to see this thing from stem to stern, what’s what’s your take on this experience? How’s it been for you? And what do you see as an outcome?

All right. And I think like to answer that, at a personal level, I think the the goal and message that we’re trying to share here is that change needs to happen. This system, I think, can be better serve the patient if we look at it from a different perspective. So, but I think ultimately, it obviously the message is changed. But what I’ve seen throughout is that it changed us I don’t want to speak for others, but personally, it has changed me. It has, it has made me more aware of the critical and the importance of this message. It has made me more aware of why this is not just another message. I think it’s a critical one. And it has changed my optics regarding the idea that this is not just another wave of change that we need to make. We have at the personal level need to be changed by the message and embrace it thoroughly.

And the purpose we have about this webinar is that we can see look at your AI. I’m looking at a team who have chosen healthcare as their vocation. They’re manifesting that through their technological expertise at the Center for Innovation. And each and every one of our team at century innovation WesternU and across all across the US have made a very specific vocation decision because you’re givers, you care, and that’s what we want to do is to engender that whether we’re clinicians, or whether we have a role the innovation or administration or management functions. This is a movement that is going to be for all of us to come on board with. And I just want to commend the teamwork and the energy and the passion that there is within the Center for Innovation, which is proven to be the engine driver for us to succeed in this documentary, Nick, we would have no chance of pulling this big one off. It was brave enough, but we would never had a chance without the great support we’ve had from the Center for Innovation at WesternU.

Right. Absolutely. And I’m very thankful. And obviously, we hope that this will be a tremendous windfall and opportunity for for our center as well. Well, listen, you know, and Miary, you said something that was really interesting, you know, people have asked me why I’m so obsessed with innovation. And the answer to that is, is that that which we invent, invents us back right in, in the process of endeavoring to do something special in a mission that truly matters. We realize that ultimately was part of our own personal evolution. And one thing I can tell you if they were a, a graph, or a gauge to look at the evolutionary development, in my own life, I can see a spike. through the process of being encouraged and learning from these amazing cast members. I think the impact that we’re going to have will be meaningful. I think it’ll matter. And hopefully this will be just the beginning of something incredible. Listen, everybody. I know we had to get up early today to do this. I appreciate the Center for Innovation for you joining us today. As always Ray, we appreciate your great contribution. Thanks again for listening to another episode of the Healthcare Cure podcast. For more information about what we do, don’t forget to visit us at thehealthcarecure.com. Thanks, everybody.


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