You know I’m so excited to share with you some ideas about the amazing future of telemedicine. Now, I know what you’re probably thinking, Wait a minute telemedicine? New? It’s been around for 20 years. Is there a future for something as lame as telemedicine? Well, the answer is absolutely, yes. You know, what’s exciting is the C19 economy has enabled telemedicine innovation. I’ll give an example. In our upcoming film Fixing Healthcare. We’ve had the great honor of being able to interview some of the best health systems in the country. And in some cases they’ve gone from zero telemedicine consults to now they’re doing 3500 telemedicine consults every day. In other words, they went from zero to 3500 hundred in a matter of weeks, not years, and they’ve learned a lot. And I want to share with you what they’ve learned and what I’ve learned correspondingly, and what I believe the key four trends are in the future of telemedicine.

Alright, so let’s get started. Number one, it is consumerized. Telemedicine will be consumerized. We’re going to improve the experience. It’ll go beyond the human talking heads exchanging a dialogue to one that is rich and beautiful. There will also be always a rating system. So at the end of every telemedicine consult, there’ll be a five star review process where that patient gets to review you, the caregiver. Now we’ve already seen this in play and what we’re finding is, is that there is some behavioral plasticity, if you will, in terms of caregivers, the actual patients are changing the behavior of the doctors by rating them. And what the doctors are realizing is that unfortunately, patients have a hard time understanding the difference between good and bad clinical care. They don’t understand clinical efficacy. But they do know this. They do know what a good experience looks like, and they will rate you based on that experience. Now, look, it’s not as superficial as it may sound, having a good experience with a patient increases your ability to build trust, so that that patient will share information with you that is critical to an accurate diagnosis.

The other thing that’s important is that patients that trust you and have a really good engagement with you. Those patients will also be more compliant from post-procedural to pharmacological, to regimen compliance so we can get them to do the things that we want them to do for their betterment. And we can also make the experience more beautiful. The future of healthcare will be consumerized. And by the way, as a result of that, we’re building out comprehensive training programs for hospitals and caregivers to show them how do we create engagements that optimize the clinical dialogue while also improving the human experience? You know, none of us are trained in this two dimensional weirdness that is telemedicine. So we have to understand what is unique about it and how can we optimize it.

Now, the second trend is that it will be humanized. Meaning that we’re going to understand patients at a level of their persona their behavioral personas, we will understand them across the patient journey. And we will deliver blended experiences, experiences in digital formats that marry up with and work in tangent with physical clinical experiences, we will humanize telemedicine.

The third thing is that it will be incredibly technologically enabled. For an example, we’re working in our lab on head AI. We’re actually looking at the digital signal coming from a telemedicine consult screen, where we’re looking at head movement, head bob, vibration, stare, all kinds of different things that we can look at using optical sensors to understand what it might mean from a perspective of neural pathology, stress, sleep, and all kinds of other potential diagnostics. We’re also listening and look to the patient using the microphone using what is now called voice AI, where we’re listening to pitch and modulation and key and frequency. And then lastly, we’re using facial AI to determine mood states and other potential key insights to help the caregiver in their diagnosis. So the future of telemedicine is it will be technologically enabled.

And then lastly and not leastly. It is going to include adjuncts when you sign up for your healthcare system or your insurance. You will get a box and that box is a multifunctional sensor. It is a Swiss Army Knife of sensors essentially, it will include everything from dermascopes, ophthalmoscopes, otoscopes, it’ll have a digital stethoscope, it’ll be able to get EKG and EEG data, it will have all kinds of functionality. And the good news is it will be inexpensive because the computation is done on the central AI computer, not on the onboard sensor. So these can be given to especially underserved communities that don’t have access to great care. We’re going to help the caregiver with better data and we’re going to help the patient do a great job of being able to assist the doctor during telemedicine consults with deeper diagnoses.

So there you go. That’s the future of healthcare. It’s consumerized it’s humanistic, it’s technologically enabled, and it will include adjuncts. Now if you want to know more about these four trends, please stay tuned for more my next four videos where I go into a deep dive into these four trends so that you can take these insights and apply them to the way in which you plan the treatment of your patients in the future. Thanks again for watching another episode and don’t forget to tune in when we launch our movie Fixing Healthcare in November of 2020.


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